Maur i c i o D. Bine t t i

378 Meadowlark Rd

773-671-2088

Bloomingdale, IL 60108

PROFESSIONAL SUMMARY

Forward-thinking, resourceful Senior Operations Manager & Telecom/Unified Communications Manager with 17+

years success propelling complex enterprise-level initiatives & developing effective long-term technology strategies to

sustain growth/profitability. Record of achievement dramatically improving system stability, security, efficiency &

performance through the design, development & implementation of enterprise information systems, software

applications & IT support/infrastructure. Pivotal leadership resource for Coriant, PSAV, Kraft Foods, DDB

Advertising, Edward Hines Lumber, BP Amoco, Loyola University and Mount Sinai Hospital. Extensive

expertise in strategic roadmaps, large-scale project leadership, technical innovation, quality assurance, user support

& process re-engineering. Well versed in SDLC, VoIP, best practices, corporate moves, legacy migrations,

infrastructure architecture and security. Hold numerous Certifications, including MCP, MCSE, SMS 2.0, DCSE,

CCNA, CCNP, CVOICE, CCVP & CCIE R&S Written. Global traveler with fluency in Spanish.

  · Highly effective decision-maker, facilitator & communicator with a sound understanding of organization objectives.

Keen ability to transform outdated/underperforming environments, boosting performance & ease-of-use.

  · Outstanding project planning and execution skills, continually delivering on schedule/budget while meeting all quality

standards and company objectives.

  · Consensus builder who works with business leaders, technical teams & vendors to achieve defined

network/telecom/operations/services/management information systems objectives.

  · Passionate about always delivering results that exceed expectations. Bring a high degree of energy, foresight and

mission to any enterprise.

KEY COMPETENCIES

Global VoIP Network/Server Management

Project Management

Infrastructure, Networks, Security, Storage

Client Relationship Management

Problem Resolution

Cost Analysis

Vendor/Contract Negotiation

PROFESSIONAL EXPERIENCE

CORIANT, Naperville, IL

SR. OPERATIONS MANAGER

Preside over IT Operations and Service Management, propelling a team of 23 talented IT staff to deliver exceptional

24/7 support for Managed Service applications/infrastructure/Service Desk worldwide. Direct daily operations of the

SaaS (Software as a Service) and Software Development Divisions. Orchestrate T ier 2 IT Service Desk, incident

response and problem management. Control $8M IT/network/telecom budget.

  · Telecommunications Management: Plan telecommunications strategies to ensure that efficient, cost-effective

solutions are implemented to meet business-critical objectives. Develop, implement & maintain telecommunication

policies, procedures & training plans. Conserve costs by aggressively negotiating/managing all telecommunication

contracts and consolidating infrastructure/telecom spends.

  · Network Asset Management: Maintain/optimize all network assets, including network component inventory &

documentation. Plan for future needs with appropriate purchases.

  · Cisco/ Unified Communication/Microsoft Lync Management: Lead teams across the globe supporting 3 Csico

cluster/EMEA/America’s/APAC for all of our VoIP infrastructure.

  · IT Infrastrucure/Network Architect: Design/architected of F5 load balancers, Palo Alto, Cisco ASA,Collaboratins

suites, Security/ Cisco WLC, AP’s, Riverbeds, Citrix. Cisco Nexus 7,5 and 2k series, CUBE, SIP Trunking,CER

Key Accomplishments:

  · Domain Consolidation Initiative: Currently leverage technical/management expertise to shepherd major Active

Directory domain consolidation, merging 4 separate domains into one efficient and non-redundant business.

  · Technical Projects: Spearheaded numerous projects that have successfully updated/optimized circuits, network design,

telecom, VoIP, infrastructure, desktop, Tier 1,2 and 3 support and backup solutions. Projects have included:

  - Successfully led team in implementing a new customer support solution via a Citrix environment that added 100's

of Internet service providers to company’s TAC.

  - Initiated and guided multiple migrations: a move to the Cloud, users from multiple legacy collaboration tools to

ONE Cisco WebEx across the globe, Exchange to Office 365, Legacy 6500 series Cisco switches to Nexus and

a move from physical to virtual machines.

  - Directed collapse of multiple Data Centers globally to regional operations.

Strategic & Tactical Planning

Technology Architecture

Help Desk/Call Centers

Business Process Reengineering

Change Management

Configuration/Release Management

Risk Mitigation/Business Continuity

01/2014 – Present

MauricioDB@sbcglobal.net

Mauricio D. Binetti

MauricioDB@sbcglobal.net

  · Cost Savings: Cut infrastructure Capex costs 15% for the company, by leading a successful transition to Opex.

  · Continuous Improvement: Catalyst for change who continually devises solutions that optimize the environment

while supporting the bottom line and long-range goals. Champion & introduce new hardware/software/tools, innovate

streamlined processes, cut costs & drive upgrades, migrations, conversions & installations. Examples include:

  - Conducted a thorough infrastructure assessment to restructure IT.

  - Executed an RFP for install of an Internet/MPLS network worldwide.

  - Led decommissioning of unneeded servers (2000) & upgrade of legacy Windows 2003 servers.

  · IT Roadmap: Pioneered the development of enterprise technology strategy for the organization, assessing and

adopting processes/technologies that best support company growth. Maintain up-to-date knowledge of best

practices/technologies to ensure capacities meet current & future requirements.

  · IT Team Development: Built a high-performance, enthusiastic workforce committed to rapid issue resolution and a

“customer-focused” approach, by instilling a culture of collaboration, communication & accountability.

  · Best Practices: Instrumental in development/deployment of global standards and optimum operational processes.

  · SaaS: Architected and manage the hardware framework for company’s SaaS operations.

PSAV, Schaumburg, IL

MANAGER, TELECOM & UNIFIED COMMUNICATIONS

09/2007 – 12/2013

6 years 4 months

Driving force in the delivery of business-critical solutions based on Cisco’s Unified Communications technology.

Record of achievement included designing/implementing highly scalable VoIP SIP/SCCP networks and providing

connectivity to 700+ global sites; also supported 50 servers, 100 Data Center servers & 2000+ desktops

across these sites. Led global team of 25 Desktop Engineers in technical escalations and critical long-term projects.

Key Project Accomplishments:

  · Leveraged technical, management & client relationship skills on all project phases, including VoIP network design,

analysis & installation, pre-/post-sales, product development & training.

  · Circuit Bandwidth Upgrades: Slashed circuit data costs from $5MM to $4.1MM, through increased bandwidth and

contract renegotiations. Orchestrated 48 site and 120 site bandwidth upgrades, cutting telecom costs by 42%.

  · ISI Xiago TEM Telephone Expense Management Solution: Drove both Corporate and server upgrades to realize

major telecom cost savings, as well as enable an improved analysis of expenses through unified electronic billing.

  · Unified Contact Center Express/VoIP Rollout for Call Managers: Project Lead for this implementation of a global

VoIP Call Center system to support 2500+ users. Designed, developed & installed Cisco UCCX/CCM & Unity

Servers; traveled to sites worldwide to deployde Cisco Call Manager, Unity VM & IPCC Express (ACD). .

  · Microsoft OCS (Office Communications Server): Architected and led seamless migration of telephony systems to

Microsoft OCS. Drove end-to-end deployment of OCS solution.

Key Accomplishments:

  · Smoothly orchestrated multiple office relocations/acquisitions/closures, on time & budget.

  · Secured major cost savings through skillful management of vendor relationships & contract negotiations.

  · Increased data access uptime to 99%, by implementing a Cisco HSRP & Microsoft active/active cluster over EMC

fiber channel storage and migrating multiple servers at international sites, with zero downtime at 24/7 sites .

  · Played key role in design/migration of region-wide infrastructure, from Win2k3 to Windows 2008 Active Directory.

  · Enhanced security by implementing a company-wide remote access solution, as well as recommending

hardware/software standards, compliance & system upgrades.

FALKOR, Chicago, IL

SENIOR TECHNICAL CONSULTANT

03/2007 – 09/2007

6 months

  · Senior Technical Sconsultant, designed/implemented numerous 24/7 LAN/MAN/WAN infrastructures in a Cisco/VoIP

environment (wired/wireless) across the globe. Planned and led SCCM/Active Directory/Security/Firewall projects

from inception to completion, entailing budgeting and resource allocation. Designed and implemented Cisco IP

Telephony/Unified Communications solutions in offices around the world.

PRIOR EXPERIENCE

Delivered Microsoft/Cisco networks support at DDB Advertising, Kraft Foods, Mount Sinai Hospital, Digital Fokus, BP

Amoco, Browne Solutions, InterAccess, STMicroelectronics, St. Paul Bank, Health32 & Loyola University.

EDUCATION AND TRAINING

DeVry University, Chicago, IL, B.A., Networking & Communications Management, completed multiple courses

Triton College, River Grove IL, completed multiple courses Aquarius Institute of Computer Science, CCIE Program

Training Courses: Cisco, Microsoft, Redhat Linux RH033/RH131/RH253

  · CCCT Project: Principal technical resource for major client project migrating CCCT/1000 handsets from legacy

CallManager 4.x/Unity 4.x environment to CallManager/Unity Connection 8.6 solution. n